Terms of service

TERMS & CONDITIONS

Last Updated: 14 February 2026

These Terms and Conditions (“Terms”) govern your use of www.comfyzone.in (“Site”) operated by Comfy Zone (“we”, “us”, “our”).

By accessing or using this Site, you agree to be bound by these Terms.
If you do not agree, please do not use our Services.

1. Eligibility

By using this Site, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into a binding agreement
  • You will use the Site in accordance with applicable laws and regulations

2. Products & Services

We offer wellness and personal care products, including:

  • Head & Scalp Massagers
  • Neck & Shoulder Massagers
  • Face Massagers
  • Heat Therapy Devices
  • Massage Guns

We reserve the right to:

  • Modify or discontinue any product at any time
  • Limit product quantities
  • Refuse service to any individual
  • Update pricing or product descriptions without prior notice

3. Product Information Disclaimer

We strive for accuracy; however:

  • Minor variations may occur due to lighting, photography, or display settings
  • Product upgrades or revisions may result in slight differences
  • We do not guarantee that all content is error-free
  • In case of pricing errors, we reserve the right to cancel affected orders.

4. Orders & Acceptance

By placing an order, you confirm that:

  • All information provided is accurate and complete
  • The order is subject to availability and verification

We may cancel orders due to:

  • Stock unavailability
  • Suspicion of fraud
  • Incorrect pricing or technical errors

If an order is cancelled after payment, a refund will be processed to the original payment method.

5. Pricing & Payment

All prices are listed in INR (Indian Rupees).

Accepted payment methods:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Cash on Delivery (where available)

Payments are processed through secure third-party gateways.
We do not store complete card details on our servers.

6. Shipping & Delivery

Delivery timelines are estimates and may vary due to:

  • Location
  • Courier delays
  • Festivals or unforeseen circumstances

We are not liable for delays caused by third-party logistics providers.
Ownership of products transfers upon successful delivery.

7. Returns & Replacements

Our Refund & Replacement Policy forms an integral part of these Terms.

Replacements are available only for:

  • Damaged products
  • Defective products
  • Incorrect products delivered

All requests must comply with our Refund Policy conditions.

8. Use of Products

Our products are intended for:

  • Relaxation
  • Wellness
  • Muscle recovery

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

If you have any medical condition, consult a qualified healthcare professional before use.

We are not responsible for misuse, improper handling, or failure to follow instructions.

9. Intellectual Property

All content on this Site, including:

  • Text
  • Images
  • Logos
  • Graphics
  • Videos
  • Product descriptions

is the property of Comfy Zone and protected under applicable intellectual property laws.

You may not:

  • Copy
  • Reproduce
  • Distribute
  • Modify
  • Use for commercial purposes

without prior written permission.

10. Prohibited Activities

You agree not to:

  • Use the Site for unlawful purposes
  • Attempt to interfere with website functionality
  • Use automated tools, bots, or scraping software
  • Submit false or misleading information

Violations may result in suspension or legal action.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid for the product

We are not responsible for:

  • Allergic reactions
  • Improper use
  • Failure to follow usage instructions

12. Indemnification

You agree to indemnify and hold harmless Comfy Zone from any claims arising out of:

  • Misuse of our Services
  • Violation of these Terms
  • Violation of any applicable law

13. Termination

We reserve the right to suspend or terminate access if:

  • These Terms are violated
  • Fraud is suspected
  • Required by applicable law

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in [Your City, State, India].

15. Changes to Terms

We may update these Terms at any time without prior notice.
Continued use of the Site constitutes acceptance of the updated Terms.

16. Contact Information

Comfy Zone
Email: support@comfyzone.in
Phone: +91-8826171647